Hub KB Category Structure

Disability Hub MN™

Knowledge Base Article Categories

PARENT CATEGORY 1: Health Coverage & Medical Programs

SUBCATEGORIES

Applying & Eligibility

Health Plan Types

Disability Determinations?

ARTICLES

Health Coverage & Medical Programs

1. Apply for MN programs
2. After MN program application (what happens next)
3. How to submit verifications for cases
4. MA Spenddown
5. MA-EPD
6. MA referral for other benefits
7. Managed Care
8. SNBC Guide
9. Medicare guidance
10. MHCP FFS pharmacy

PARENT CATEGORY 2: Services & Support

SUBCATEGORIES

Getting Services Started

(MnCHOICES, eligibility, SAs)

In-Home Services & Supports

(CFSS, PCA, Waivers, Home health)

Equipment & Home Modifications

(AT, environmental modifications, equipment & supplies)

Transportation & Community Participation

(Transportation + day/employment/community supports)

Service Coordination & Problem-Solving

(Case management, appeals, provider issues)

ARTICLES

Getting Services Started

1. What is a MnCHOICES assessment and how does it work?
2. What happens after a MnCHOICES assessment?
3. What is a reassessment or support range?
4. How does someone become eligible for services?
5. What is a service authorization (SA)?
6. What is the lead agency’s role in getting services started?

In-Home Services & Supports

1. What is CFSS?
2. What is the difference between CFSS agency and budget models?
3. What is a CFSS service delivery plan?
4. What does CFSS cover?
5. What are PCA services?
6. What are HCBS waivers?
7. What home health services are available?

Equipment & Home Modifications

1. What is assistive technology and how do people get it?
2. What are environmental modifications and who qualifies?
3. What medical equipment and supplies (SMES) are available?

Transportation & Community Participation

1. What transportation options are available?
   (Includes NEMT, waiver transportation, public transit, volunteer drivers)
2. How do medical transportation services work?
   (If separating NEMT adds clarity for staff)
3. What employment supports are available?
4. What day or community services can people use?

Service Coordination & Problem-Solving

1. What does a case manager or care coordinator do?
2. How do appeals and grievances work?
3. How can someone choose or change providers?

PARENT CATEGORY 3: Housing

SUBCATEGORIES

Housing Basics & Options

“What types of housing are there? What’s renting vs supported living, etc.?”

Planning for Housing

“I don’t know what I want / I’m not ready to search yet.”

Finding a Place to Live

“I’m ready to look / I want to apply for housing.”

Paying for Housing

“I need help affording housing / paying rent.”

Renters’ Rights & Problem-Solving

ARTICLES

Housing Basics & Options

1. Affordable Housing Basics
2. Supported Living Options

Planning for Housing

1. Housing Planning Tools & Vault Paths

Finding a Place to Live

1. Housing Search Tips
2. Out-of-State Housing Help
3. Overcoming Rental Barriers

Paying for Housing

1. Ways to Pay for Housing

PARENT CATEGORY 4: Work & Benefits

SUBCATEGORIES

Working & Economic Assistance Programs

(How work affects: cash assistance → SNAP → Housing Support → housing)

Working & Health Coverage

SSA & Work

Finding & Keeping Work

ARTICLES

Working & Economic Assistance Programs

1. How does work affect economic assistance programs (GA, MSA, MFIP, SNAP, Housing Support)?
2. How does work affect Section 8, Public Housing and Project-Based rent?
3. How does work affect other disability or income programs (UI, STD/LTD, VA benefits, Railroad benefits, early retirement and dependent benefits)?

Working & Health Coverage

1. How does work affect disability-based Medical Assistance (MA)?
2. How does work affect MA-EPD?
3. How does work affect MinnesotaCare, MNsure plans and APTC?
4. How does work affect Medicare?
5. How does work affect other types of health insurance (employer, private, VA)?

Social Security & Work

1. How does work affect SSI benefits, in-kind support and maintenance (ISM) and what work incentives (SEIE, IRWE, BWE) can help?
2. How does work affect SSDI and what supports (like PASS) can help?
3. How does work affect DAC/CDB, Pickle, and 1619(b) eligibility?
4. What happens during an SSI Age-18 Redetermination when someone works?

Finding & Keeping Work

1. What job supports can help someone prepare for or find work?
2. What is Minnesota Vocational Rehabilitation Services (VRS)?
3. What help does Minnesota CareerForce offer?
4. What is Ticket to Work and how does it help?

PARENT CATEGORY 5: Money & Work

(ABLE accounts, unemployment, taxes)

Overpayments & Reporting

Savings, Tax Credits & Financial Tools

Overpayments & Reporting

1. How do Social Security overpayments work and what can someone do?
2. How do Minnesota cash assistance overpayments work?
3. How should someone report income changes to avoid overpayments?

Savings, Tax Credits & Other Financial Tools

1. What is an ABLE account and how does it affect benefits?
2. What are Individual Development Accounts (IDAs)?
3. How do tax credits work when someone has earnings? (EITC, CTC, Child Care Credit)
4. What is the Renter’s Tax Credit?
5. How does student financial aid affect SSI when someone is working or in school?

PARENT CATEGORY 6: Safety & Rights

SUBCATEGORIES

Decision-Making Supports

Guardianship & Alternatives

Reporting Abuse & Maltreatment (MAARC)

Crisis Response (optional, if not under Services & Supports)

Privacy & Sharing Information

ARTICLES

Privacy & Sharing Information

1. Is the caller allowed to access participant information? (Authorization Verification)
2. What can Hub staff share and what can’t we share? (Information Boundaries)