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7 results tagged KBA
Recommended parent categories, subcategories, and search-optimized tags for Hub KBAs — grouped by caller intent rather than agency jargon.
How knowledge base content is organized and maintained so it stays consistent, findable, accessible, and user-centered.
Checklist reviewers run before approving a Hub KBA — accuracy, accessibility, plain language, internal notes, and tag hygiene.
Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.
Quick-start guide for anyone authoring or updating a Hub KBA — workflow, voice, structure, and the review checklist before publishing.
The official Disability Hub MN knowledge base taxonomy — parent categories, subcategories, and which articles live where.
The standard template Hub staff use when authoring a new Knowledge Base Article — title, purpose, Q&A, internal notes, and tags.
