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18 results for “Hub procedures”

• Hub Procedures & StandardsKBAtagscategoriestaxonomy

  Recommended Categories & Tags

  ...nt categories, subcategories, and search-optimized tags for Hub KBAs — grouped by caller intent rather than agency jargon.

• Hub Procedures & StandardsBLUescalationauthorizationcase-specific

  BLU Request Guidance

  ...ler — authorization rules, case-specific questions, and the Hub's escalation flow.

• Hub Procedures & StandardsKBAtemplateauthoringstructure

  Hub KBA Template

  The standard template Hub staff use when authoring a new Knowledge Base Article — title, purpose, Q&A, internal notes, and tags.

• Hub Procedures & StandardsKBAstandardscontent guidelinesaccessibility

  Hub KBA Standards

  How knowledge base content is organized and maintained so it stays consistent, findable, accessible, and user-centered.

• Hub Procedures & StandardsKBAcontributor guideauthoringworkflow

  Hub KBA Contributor Quick Guide

  Quick-start guide for anyone authoring or updating a Hub KBA — workflow, voice, structure, and the review checklist before publishing.

• Hub Procedures & StandardsKBAreviewchecklistaccessibility

  Hub KBA Reviewer Checklist

  Checklist reviewers run before approving a Hub KBA — accuracy, accessibility, plain language, internal notes, and tag hygiene.

• Hub Procedures & StandardsKBAtaxonomycategoriessubcategories

  Hub KB Category Structure

  The official Disability Hub MN knowledge base taxonomy — parent categories, subcategories, and which articles live where.

• Hub Procedures & StandardsKBAreferenceprogramsagencies

  Hub KBA Reference Lists

  Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.

• Hub Procedures & StandardsreferenceonboardingcategoriesPDF

  KBAs by Category — Printable Reference

  Printable PDF showing every Hub knowledge base article grouped by parent category and subcategory — useful for onboarding and team review.

• Health Coverage & Medical ProgramsLanguage LineinterpreterROIverification

  Helping Non-English-Speaking Callers

  What Hub staff should do when a caller does not speak English — Language Line procedure, translated materials, and interpreter documentation.

• Health Coverage & Medical ProgramsMAMA-EPDMinnesotaCareSNAP

  Apply for Minnesota Programs

  How people can apply for Minnesota benefit programs online, on paper, or in person — including MA, MA-EPD, MinnesotaCare, SNAP, and MSA.

• Safety & RightsPHIprivacyROIAREP

  Who Can Receive Private Information

  Authorization verification rules — which caller roles allow access to private information, and how often staff must re-verify that authority.

• Housingsupported livingsupervised livingHousing SupportCRS

  Supported Living Options

  Plain-language explanations of supervised and supported living settings in Minnesota — Housing Support, CRS, AFC, assisted living, and more.

• Health Coverage & Medical ProgramsMAapplicationsverificationsDHS-5223

  After a Minnesota Program Application

  What happens after someone submits a Minnesota benefit application — verifications, processing time, eligibility notices, and county/tribal/MNsure routing.

• Services & SupportrefugeeRCARMAresettlement

  Refugee Support: Resettlement, Benefits & Language Access

  Initial reception services, RCA/RMA, Refugee Employment Services, language access, and when to refer to a resettlement agency or ILCM.

• Health Coverage & Medical ProgramsMedicarePart APart BPart C

  Medicare Guidance for Hub Staff

  Plain-language Q&A covering Medicare Parts A/B/C/D, enrollment windows, dual-eligibility, and when to refer callers to SHIP or 1-800-MEDICARE.

• Health Coverage & Medical ProgramsSNBCoptions counselingmanaged carelead agency

  SNBC Options Counseling & Roles

  ...plans, what options counseling covers, and the roles of the Hub, lead agencies, and health plans.

• Health Coverage & Medical ProgramsSNBCSpecial Needs Basic CareI-SNBCmanaged care

  SNBC Guide

  End-to-end walkthrough of Special Needs Basic Care — plan types, enrollment, coverage, and where to send callers for more help.