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Knowledge Base
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40 results for “KBA”
The standard template Hub staff use when authoring a new Knowledge Base Article — title, purpose, Q&A, internal notes, and tags.
How knowledge base content is organized and maintained so it stays consistent, findable, accessible, and user-centered.
Checklist reviewers run before approving a Hub KBA — accuracy, accessibility, plain language, internal notes, and tag hygiene.
Quick-start guide for anyone authoring or updating a Hub KBA — workflow, voice, structure, and the review checklist before publishing.
Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.
The official Disability Hub MN knowledge base taxonomy — parent categories, subcategories, and which articles live where.
...ategories, subcategories, and search-optimized tags for Hub KBAs — grouped by caller intent rather than agency jargon.
Printable PDF showing every Hub knowledge base article grouped by parent category and subcategory — useful for onboarding and team review.
What affordable housing means, the main types in Minnesota, and where to direct people for rent assistance, planning help, or supported living.
What happens after someone submits a Minnesota benefit application — verifications, processing time, eligibility notices, and county/tribal/MNsure routing.
What Special Needs Basic Care is, the difference between integrated (I-SNBC) and non-integrated plans, and who qualifies.
Quick reference for submitting verifications or documents for Minnesota program cases — accepted methods, where to send them, and what to expect.
Practical guidance to share with people searching for housing in tight Minnesota markets, including affordability strategies and where to look.
End-to-end walkthrough of Special Needs Basic Care — plan types, enrollment, coverage, and where to send callers for more help.
How people can apply for Minnesota benefit programs online, on paper, or in person — including MA, MA-EPD, MinnesotaCare, SNAP, and MSA.
The main programs that make housing more affordable — rent assistance, vouchers, income-based housing, MSA Housing Assistance, and emergency help.
How to enroll in, change, or disenroll from a Special Needs Basic Care plan, including effective dates and what changes mid-year.
Common spenddown and billing questions for Minnesota Senior Health Options and Special Needs Basic Care, written for DHS-adjacent customer service staff.
What happens to SNBC coverage when someone has a spenddown, misses payments, or needs to get back into a plan after a lapse.
Initial reception services, RCA/RMA, Refugee Employment Services, language access, and when to refer to a resettlement agency or ILCM.
What Hub staff should do when a caller does not speak English — Language Line procedure, translated materials, and interpreter documentation.
Authorization verification rules — which caller roles allow access to private information, and how often staff must re-verify that authority.
To help Hub staff explain what ABLE accounts are, who can open them, and how they affect benefits and contributions.
Purpose: To help Hub staff explain the key differences between ABLE accounts and Special Needs Trusts (SNTs), and when each may be a better fit for a person with a disability.
Plain-language explanations of supervised and supported living settings in Minnesota — Housing Support, CRS, AFC, assisted living, and more.
How to help callers compare SNBC plans, what options counseling covers, and the roles of the Hub, lead agencies, and health plans.
When to create a BLU request vs. redirect the caller — authorization rules, case-specific questions, and the Hub's escalation flow.
What Community First Services and Supports is, how it replaces PCA and CSG, eligibility, the agency vs. budget models, and common scenarios.
Where to send callers for free tax help, what tax credits matter for people with disabilities (EITC, CTC, Saver's Credit), and what NOT to advise.
Tools for callers who aren't ready to search yet — sorting needs vs. wants, support levels, privacy, and how the Vault paths help them plan.
Central job aid for housing calls — purpose, scope, decision points, and the trusted Minnesota resources Hub staff should reach for first.
What the MHCP Fee-for-Service pharmacy program covers, the role of Prime Therapeutics, and how to help callers fill prescriptions on FFS.
Plain-language Q&A covering Medicare Parts A/B/C/D, enrollment windows, dual-eligibility, and when to refer callers to SHIP or 1-800-MEDICARE.
Plain-language overview of what happens to disability benefits when someone starts working or works more hours — across SSI, SSDI, MA, and housing.
Q&A walkthrough of Minnesota Unemployment Insurance — eligibility, how to apply, reporting, and how UI interacts with other benefits.
What a MnCHOICES assessment is, who it serves, how it works, and what happens after — including reassessments and service authorizations.
Help Hub staff explain what a Medical Assistance spenddown is, who has one, how it works each month, and what happens when payments are missed.
Explains what managed care is under Minnesota Health Care Programs, the types of plans available, and how to help callers compare options.
Medical Assistance for Employed Persons with Disabilities — eligibility, premiums, how earnings affect coverage, and when to refer to a financial worker.
When and how to refer Medical Assistance applicants to other Minnesota benefit programs such as SNAP, MSA, GA, MFIP, and Housing Support.
